GT
Gary T

1 reviews | Active since Sept 2020

21 Feb 2021, 16:03

Operational Contraints are a very poor excuse!!!!

FlySafair your current “strategy” of scheduling flights and then cancelling them is a disgrace and a slap in the face to loyal customers. Don’t lure customers onto your flights with a schedule one week and then cancel the booked flights and push them out to an early evening flight under the guise of operational constraints. I’ve had three flights in the last three weeks all moved from midday or early afternoon to 6pm in the evening. And then you have the cheek to keep my money and offer me a voucher. If you have operational constraints and the modus operandi under Covid conditions is one flight in the morning and one in the early evening then be transparent and advertise as such. If you cannot, or will not, do that then at least have the decency to refund customers their money. Not only are you causing customers to miss appointments but you are also forcing them to pay out extra to fly with another airline at a convenient time because you wont refund. It’s a disgrace and not cool from an airline that is the domestic standard. I don’t want a drawer full of Safair vouchers. I want to fly as advertised or I want my money back. You can and should do better!!

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