“oh well you are calling a call center”

This was the first time I booked a low cost airline Capetown to PE, where low cost airlines are becoming a fashion, why did I choose them I am yet to find out..........

It’s a shocker - I yesterday called to check something about my flight, someone by the name “Lesedi” answering the phone, unprofessional. You can hear this person doesn’t want to be @ work.

Not to forget I paid an arm and a leg, I paid huge amount and now service I get is a shocker, when I tell her I can’t hear you can you speak louder, her answer was “oh well you are calling a call center” their discussions with other staff I could hear which I have no interest in . Wait that’s not it.......

Waiting for her while she’s trying to increase her sounds, I tell her that please check our flights she says she needs to verify me on her system. So answer her question. I give her our dates. She tells me that I don’t have any flight booked. I almost fell off my desk. I almost lost my head starting to think what happened did I now paid these third parties & they never booked. While I am talking to her my wife’s giving me dates and mentioned that we did book with FlySafair. So I give this lady my Departure dates, she says again NO.....

The hammer was, that I checked all my emails, personal and work. I might have moved that specific email confirmation somewhere....service was horrible the way she’s answering us, constant fear that our money is gone - simply horrible.

I even logged in to my internet banking to check when I paid for this, I was on my way to bank to find out who charged my credit card & what company so I can figure out this mystery. I was in two minds now if we really booked FlySafair or someone else , because Ms Lesedi was confident that we don’t have booking. I almost paid British Airways for new tickets, thinking about not being able to see my grandma for her 80 B Day. British airways would have been better choice perhaps. I didn’t pay decided to go to bank.

When I was going through my banking statements etc, Not realizing that I am perhaps panicking about nothing, so I called again and someone professional Anwer’s the phone no background noises, after verifying my self she’s telling me how can I assist you with your reservation!!!!! I was shocked that I now have reservation for flights. I managed to speak with Assistant Managers about this & all they did is apologize:(. And yet she agreed that her staff was not professional, and they made her listen to the call.

I wanted to scream when I heard they can only apologize for above bad service, otherwise I will want to forget this flight!!! regrettably I had booked a return ticket,so I have no choice than flying with them.