****** of my flight credit due to them hiding information on purpose

Very very poor service plus they are ******. on 6th September was fliying to Cape Town from Durban. Arrive very early in Airport, while I was in Durban Town centre bought myself Shwamma. Arrived at Airport on time, checked in, had my food (Shwamma) while waiting for commencement of boarding. After couple of minutes my stomach got upset and was loose. Went to the bathroom, boarding started, took some time, could not hear them calling me for boarding as I was still busy. Eventually got out, Ladies conducting boarding are still there, same with flight still out there I could see it. They told me I have missed the flight, ask them for another option. Requested me to go to the SERVICE DESK upstairs. Wento to Service Desk, they told me there is nothing they could do I have missed the flight, they are fully booked for next flights. Left them, went to another Airline LIFT, got the flight, told them about my story, they informed me they have a wallet (credit) if you miss your flight. You can go to them within an hour they will credit you your flight cost less penalty cost. After a long investigation, found out FlySAfair has the same option which I was told by their own service desk they do not have that option. I have missed the flight, lost my money. I am of the opinion that FlySAfair staff have been trained not to give this information out bcz very few or none of their customers know about this. I flight between Durban and Cape Town with FlySAfair a lot. This is day light *******. When I tried to contact them they tell me I should have told them off which I did tell them, They still refuse to credit me. The Supervisor I spoke to did not even care, where is customer service? Where is customer care? They are robbing customers on purpose moss, they do not declare the whole information. It took days from me to get this information. BE AWARE OF FLYSAFAIR, VERY BAD SERVICE