Now I'm ignored by management

After being ignored on a complaint via email for over a week due to FlySafAir changing my booking without consulting me and more than a month after I made the booking, causing me to lose time and money as the revised time could not work for my family and I, I posted it on public forums. Only then did I receive a reply, to date all that has happened is more of my time has been wasted... last communication again more than a week ago is that management has been made aware of my complaint. So management is just as good at ignoring clients as the rest of the staff. Rudi Botha booking ref DZYDG8