NO SERVICE !!! ZERO CUSTOMER CARE !!

I have a complaint about Safair. My luggage was damaged on 7 January 2020. I contacted them immediately to report the incident and submitted the requested documents on the 8th of January. Since then I've struggled to get any response from them. They keep on claiming that there is no attachments on my e-mails, but I have my e-mails which clearly have the attachments. Your assistance in resolving the matter will be appreciated.