No response...NO CUSTOMER SERVICE!

Good Day We flew from Lanseria to Cape Town on the 3 June at 19:10 Flight number FA317. It was myself,husband and two infants. I never had time to check in online so i never got to choose seats, we then got onto the flight and realized that we were split, myself in the isle and my husband on the opposite side isle seat and i cant breastfeed on an isle seat as it is uncomfortable. I then asked why we were split as we always flying with Flysafair and we never had that issue. I was upset as i have two babies under two and have to see to both of them. I voiced it and the white women on the flight just stared at me and said nothing. No one had name badges on so i had no names. Few minutes later and a guy comes and he says we are not allowed to both sit in the same row.He said that there are not enough air masks, My husband then asked him so why was it allowed in the previous flights and he kept on asking him if it was compliant before or not, and he didn't seem to understand the question he just went off at my husband and said he shouldn't raise his voice,and raised his,he continued to scream up in my husbands face rudely as if he wanted to get physical, i then repeated the question and he then answered saying they weren't compliant before, after he embarrassed us as he was in authority and he knew it, he was provoking him to get a reaction so he could prove his authority, the one women behind him just stood and stared. Luckily there was a compassionate passenger who saw all this and swapped seats with me so i didn't have to sit in a isle seat and feed my baby. Not once did anyone ask us if there is anything they could do to assist or make our flight comfortable, neither did they apologize or even suggest i move seats as there were many open seats. All the guy did was try and provoke my husband through the whole flight trying to prove an authority point i guess. They didn't try to make us comfortable,or even asked us once if we were OK. This guy has no customer service no compassion for kids or family and the women on the flight had no care either.

We flew back home on the 8 June and we faced a similar situation regarding sitting together with 2 infants, however this time a gentleman by the name of Damien,he took the time to explain to us as to why we cant sit together, he also apologized for the guy and on behalf of Safair, we only then got his name Delano. Delano has no customer service or compassion and neither did his women colleague on the flight (still dont know her name as no name badges)

We travel with Safair regularly and never faced such rude behavior,its always such a pleasure , staff are always friendly and helpful especially when we have kids, its people like Damien that make Safair so pleasurable and people like Delano that make it unpleasant

Its very unfortunate that Delano is a face for Safair!!! Thought you needed to get this feedback as it was the most unpleasant flight we ever had. Flying with kids is hard enough! I have email help@flysafair and i got no response or even an apology guess my complaint wasn't valid You all about customer service as you say, yet no one even acknowledged our complaint

Kind Regards Abdool Karim Family