No response!!

On our flight from CPT to PE on the 28th of September our suitcases (expensive) were damaged. Flysafair sent me the documents to complete and on the 30th of Sep I sent it to them. Since then I have not heard a single word from them! On the 5th of Oct I sent a mail again following up on my claim, but no one replies on my mails or phone me!!<br> I've spoken to customer care and when they put me through to the correct department no one answers the phone!!<br> Why do they send you claim forms etc to complete and then don't bother doing anything further from their side!!