No Respect for Customer Needs, for FlySaFair is just about Money .... and the Value

I find it unfair, inconsiderate and lack of respect to customers needs. I made a booking of a single trip 2 weeks back to take my kids from Jozi to Durban on the 12 June 19 and it amounted for 1200 for three of us .

Subsequently I made another single booking for myself only because the kids will be staying with granny from Durban to Jozi for the 19th June for an amount of 800.

Because of unforeseen changes I can no longer fly on the above bookings / dates .

I just called the contact centre if they can change the above bookings which is a value of R2000 just only for a return flight to Durban only for me on a different date 3 July , which cost 800 for the same day return .

She said she cant help with my request , and I cant even be reimbursed a portion of what I have paid . Meaning my 2 thousand will be forteited even though I have called in a week in advance to inform them about my situation .

Its sad that customers needs and request and are considered or cared for !!! . I guess the company only wants money from us as customers. Bear in mind Im a frequent flyer .

I guess respect and loyalty for customers are not one of FlySaFair values and mission .... SOUTH AFRICANS rather pay in an extra few hundreds rands to another airplane where you know your needs will be respected .