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27-11-2017 tried to call Flysafair's call centre. After listening to the computer for ± 30 minute's I ended the call. Why have a call centre if it is only there to test the patients of passengers. 28-11-2017 (12-09 pm) sent an email to Flysafair's helpline. As yet no reply. Why have an email address if it is not manned? 30-11-2017 phoned Flysafair and asked to speak to Mr Conradie (CEO) of Flysafair. Was put through to a machine which asked me to leave a message. Left a detailed message. Also no reply Is there anybody at Flysafair who can a answer my question "Please advise if a medical Respironics (Picture attached) in it's own carry bag 35x21x20 could be classed as a hand bag and not part of the hand luggage?"