No Help

How bad can a service get? I tried to check in for my flight to CT using the kiosk at OR Thambo at 19:33, but the kiosk stalled. I went to the check-in desks but not one of the 3 FlySafair assistants seemed keen to help me. Time is now 19:40, 35 minutes before my flight departs. They don't want to check me in as they say I am too late. I tried to ask if I can speak to the supervisor but with no success. So the only way for me now to get back to CT is to pay these guys a penalty fee of R800!!! There is no way I am going to pay for that! I am going back there tomorrow to see if they come to their senses... Useless, not willing to help me after begging them to help me.