No follow up on damaged goods

Ref no: LWNOPE Suitcase damaged on flight on 28 Nov 17. Completed necessary docs and police stamping on the same morning. No response at all till I contacted Safair on 14Dec17. Emails exchanged with Mbali and Thuli. Next response on 4 Jan 18 to say claim approved for half the claimed amount, not sure where they expect me to get a suitcase for that price. I provided info requested on 8 Jan18. Since then no settlement of claim or any other feedback despite me emailing Mbali and Thuli on 15 & 30 Jan18, and now communicating on their Whatsapp number requesting feedback.