No customer service -

Safair's website was down due to sale. I made my booking on the app and then the app stalled on the payment page.

I received an email with my booking and invoice, stating that payment was outstanding. No where it says how or by when you need make payment on the invoice.

When I tried to log into the app to tray and pay my invoice it said the app is down due to card payment issues. So NO access to the app and NO access to the website.

When the app finally was active again and I logged in to manage my booking it said that Safair cancelled my booking?!!

I immediately tried to phone in to resolve the issue, but got no answer nor any response on whatsapp.

I got a call back today from Florance .... 2days later. No responsibility!! Keep on repeating the same thing. Tickets where cancelled due to non payment, payment was supposed to be made within an hour after purchase on the app..... which was down due to system error. They did not answer their phones nor got back on any of their communication platforms...

Safair cancelled my ticket due to system error on their system and blame me for not resolving it in due time... ludicrous!!! Arrogant and blame shifting service. Only solution is to book from scratch and pay R10 000 more.