NO Customer Care

So sad to know that post Covid-19 this is one of the few airlines that we have left in South Africa. Because although their prices can be affordable, their customer care and care for clients is simply non-existent. I reported a very serious complaint, relating to a minor, to their so called customer care. This was on the 5th December a day after the incident. Ever since then I have been on back and forth Whatsapp chats with their AI Assistance with no real results and not a single response from FlySafair. Not even a reference number. What do you call that?