No compassion

To whom it may concern

On the 26th September 2017. My husband booked my flight to Johannesburg which i reserved on the net. A error occurred where I booked the wrong date as I was under alot of stress as there was a home invasion at my parents home and my mum was assaulted and hospitalised for 5 days . I realised this within 3 hours of paying. I called in for assistance and i was advised no one can help me and i need to pay penalties which was almost double the ticket. Airlines shouldn't be trying to capitalise on human errors instead should show some compassion as it was not even a few hours later that the mistake was realised.