No care for special needs travelers!

It has been a week since I called in to the customer care seeking assistance with travel with a special needs child. Aside from waiting for 25 minutes on constant hold by the agent, the feedback was both disappointing and clearly not relevant to my child's extreme special requirements. (He suffers from a genetic disease and is paralyzed from the neck down and on life support yet was told that they have had a similar case...I find that extremely hard to believe considering how unique my son's condition is)

Have email the helpdesk email as well and still, one week later, no feedback...

We are looking to travel early December and still have not had any luck in a competent senior staff member assisting us in understanding our son's needs so that we may make the necessary booking arrangements.

This is disgusting service from every channel Flysafair provides for so called 'customer service'