NO baggage no response

On my return flight from CT - FA102 on 06/01/2020 I get to the baggage reclaim and my bag does not appear.

I speak to one of the staff members at the airport for assistance and she asks me if some random bag is not mine. Really where do you get these people and how are they supposed to help?

I then proceeded to the baggage enquiries and the guy makes a call to which he initially assumes I handed my luggage in late. This cannot be as people who handed in their bags after me in CT got their luggage.

He then diverts and says the system is automated and this sometimes happens. How is that my problem? We pay for flights(that arent cheap) and FlySafair would be understanding of an underpayment. Now I am a 17KG bag of luggage short!

I was given a reference JNGFA13746 and was told I would be called at 7am today 07/01/2020 but this has not happened and still no word.

I am truly ****ed off!!! Supporting local business is just not worth the issues.