New Low for SafAir

Appalling Service: Booking Minors Away From Parents**

I am utterly shocked by the complete lack of care and common sense displayed by SafAir. I recently booked a flight for myself and my 6-year-old son, and to my horror, we were assigned seats apart from each other. This is not only irresponsible but outright dangerous.

Despite my attempts to pre-book our seats through your app, I was unable to do so, only to be informed *at check-in* that I would need to resolve the seating issue *myself* by asking other passengers to switch seats once on board. Why is it *my job* to rearrange your seating mess? As a parent, I should never be put in a position where I'm forced to rely on the kindness of strangers just to sit next to my child. What if no one was willing to move? Are you seriously suggesting my young child should sit alone?

The fact that this is your policy, or even a result of your incompetence, is baffling. It is your responsibility, as an airline, to ensure minors are seated with their parents or guardians — not to leave families scrambling last minute in an already stressful travel environment.

I expect better from SafAir, and I am deeply disappointed in the complete disregard for family safety and customer service. I will seriously reconsider ever flying with you again, and I will advise others to avoid this airline if they care about their family's well-being.

Do better.