NB!!!! - Extreme Disappointment

Evening<br> i called in to ask to speak to someone about this, i got <br> [Email Removed]<br> email, and i mailed her, but no reply.<br> <br> I am very upset with regards to a flight booked for my retired parents from Cape Town - Durban<br> 24th November 2015 @ 6.20am<br> <br> The booking was for 4 Adults (2 young and 2 old) quite some time ago, for flight FA160<br> <br> Their seats were booked in advance, and paid additional required fee to select the seats which are in front of the aircraft.<br> <br> Please note these are 2 retired individuals that paid extra for security of seating and paid immediately for tickets and the seats with their pension, all procedure was followed with regards to online checking and confirmation of the seats.<br> <br> Upon boarding the aircraft they were told they can not sit on their selected,and paid seats due to weight management, i completely understand why they were shifted due to uneven weight distribution for taking off, but is absurd that they then forfeit their seats which were paid for and not compensated for their suffering or loss.<br> <br> How will Flysafair deal with issues like this and in particular this Case