Missing voucher and bad customer experience

I had a voucher in my Flysafair wallet that I wanted to use to book a flight, however when I made payment it said “error” and didn’t accept my payment. When I tried to book again it now said that my voucher has already been used even though I don’t have any flights booked.

Trying to resolve this issue has been an absolute struggle. Trying to speak to a consultant when I phone the call centre leads nowhere, and when I eventually got hold of a consultant on whatsapp they were unhelpful, unclear and ended the chat without me having any issue resolved whatsoever.

Truly disappointed in the customer service I experienced today.