Missed flight due to lack of communication

The FlySafair staff at PE airport with their poor communication on boarding times and gate number for delayed flight FA 235 on 19/03/2026 at supposedly 13:35 caused me to miss my flight. I took the matter to the ticket desk and they could not resolve the matter. They requested me to incur extra expenses on me for the new flight the following day and took no accountability for their mistake. This is poor service. They also was not willing to assist me in the matter to get accommodation or get me to JHB as was the intention before their poor communication skills caused me to miss my flight. Nowhere was gate numbers or accurate flight numbers communicated. I would not advise this carrier service for passengers looking for a reliable airline carrier locally in SA.