Missed Flight by 2 Minutes – Denied Assistance, Inconsistent Treatment, Forced to Pay R1,400

I arrived at OR Tambo over 2 hours early for my FlySafair flight (05:55 JHB–CPT), checked in luggage, and cleared security. I arrived at the boarding gate only 1–2 minutes late while passengers were still boarding and the shuttle was still present. I was refused boarding with no announcement made and no discretion app****.

At the ticket desk, I was never informed of my rights, standby options, or penalty rebooking. Prices kept increasing, and I was eventually told FlySafair could no longer assist me. I was forced to buy a replacement ticket with another airline for R1,400.

I later learned a colleague who was 6 minutes late for a FlySafair flight was offered a free seat on the next flight. I was not given the same consideration, despite being less late and stating financial hardship.

This was unfair, inconsistent, and caused severe anxiety and financial loss. I am requesting reimbur*****t and accountability.