Mishandling of Luggage

Mishandled Suitcases - Dear Public - unfortunately, we have to bend over and take it from behind because we have no other options when flying (Mango - gone, Kulula - gone). It seems that FlySafair "do not condone mishandling of luggage" in any way, but when you complain about the destruction of property, they quickly let you know that any claims has to be done at the airport or within 24-hours after the incident. Normally, when you come back from a trip you just want to get to your car and go home. The 24-hour window makes no sense - who in their right mind will destroy their own luggage. This could be one of the reasons why SAA cannot get on its feet. Once again proving that South Africa's State owned organisations will remain in embattled until the end of time. Not sure why I bother to complain on this platform, by preventing someone else to go through the same scenario, it would be worth it. Going forward, I would like to warn all persons travelling with FlySafair - please keep your luggage with you on-board. The disrespect for people's property is highly visible. I must also say that we did complain to the lady at the pay station where we paid for our vehicle that was parked there for the weekend, but in saying this, I am sure nothing will come of it. Although we were not allowed to claim (because we enquired about this later than 24-hours), I must now buy a new set of luggage and wish FlySafair nothing!

PS. Our flights were very expensive, and I must add that the so called streamline seats in the aircraft is of very low quality and definitely not ergonomic in any way. So my question is, what are we actually paying for?