****MERS!!! DON'T CARE ABOUT CUSTOMER EXPERIENCE

I made a booking on the 24th January 2023 for a one way ticket to Durban. However the event I was planning to attend has been cancelled. Which I learned about that a day after my booking for the flight.

I have cancelled my flight on the 25th January and according to the terms and conditions of the cancellation a 300 will be deducted for administration which I don't understand what administration when I made the booking myself on the mobile app. Nevertheless I continued to cancel my booking as I won't be flying anymore. My booking funds then were transferred to a voucher. Which was not part of the terms and conditions when I booked and when I cancelled.

On the 25th January 2024 I think called the call centre to send my refund to my account and I spoke to Rudi who is the team leader for the call centre and she didn't sound like someone who cared about my complaint. She just said I won't get a refund.

I will not be flying for the next coming years and as I explained to Rudi I don't have anyone to give this voucher to. As much as these funds were deducted from my account I am asking for them to be credited back into my account. Why is it soo difficult to do that????

There were no terms and conditions about refund only going to be a voucher on the mobile app. I WANT THESE FUNDS TO BE CREDITED BACK INTO MY ACCOUNT.