****mers and ******* with poor customer service

The most horrible and unfair experience ever. I used flySafair on the 23rd of March to Mauritius and my brand new luggage suitcase got damaged and the wheel broken when we reach Mauritius airport. It was the first experience and had no knowledge that I had to report it immediately however few hours after checking in I reported to my travelling agent who advised me to contact flySafair to report. I did all this and was asked to attach a proof of purchase. I bought my luggage for over R1000 and few days before I travel. After sunk everything claims required I’m told that FlySafair can only pay R400 and that they are not responsible for luggage damages but there is third party working with luggage’s.

This is nonsense, I did not hire that third party and did not book my flight ticket with the unknown company but FlySafair. I need full amount of my luggage because I bought it new and proof of purchase shows the date. This is unacceptable and unacceptable.