Luggage sent to wrong destination

on Monday 21st December 2015 we flew Fly Safair at 08:15 when we arrived in Cape Town 10:15 not to know after waiting for our luggage to come out on the belt there was none.checked our stickers and went to the Swissport kiosk and they checked and advised that our luggage was by unclaimed baggage in East London. I had to confirm what,how big/ small identification marks,brand name,felt like I was been interrogated by the police for something I had done *******ly at the airport After telling the person on the phone in East London check the stickers ref nr to what we have on our boarding passes.Then he realized what I had advised was that they were our bags.they were only redelivered to us around 18:45 the evening.But during the day It cost me unnecessary phone calls and airtime trying to get information from these people and the shift on duty at Cape town international just could not care and have the decency to call me and let me know if the luggage had arrived.16:00 came and they went home after calling new shift at 16:30 it only got resolved after a few furious and unpleasant conversations which anyone of us would have done.They should compensate us for their blunder,was upsetting.