Luggage Lost

I was so disappointed by the experience I had with Safair this week when flying from Johannesburg to Cape Town. This was a three day work trip where I needed specific items and luggage to do business with clients. Upon arriving in Cape Town, my luggage did not follow. I received no service or assistance at Cape Town airport and was told to leave and they would be in touch. I had to repeatedly phone the call centre to find out the status of my luggage, my calls were never returned. That being said, I had to do the full three days with nothing and purchase new items at my own expense. On returning to Johannesburg and waiting for three hours at Swissport, my luggage was found with the untagged bags in the ba*****t. So obviously the tag wasn't properly fastened.

Whilst I am happy to have my luggage back, there has been no empathy or attempt to make this right by Safair which is a huge disappointment from a brand I so highly respected initially.