Luggage Damage

Safair totally destroyed a suitcase en route from Cape Town to Lanseria on flight FA306 on 1 March. After a cumbersome claims process involving forms and photographs (even though they had seen the damaged suitcase at Lanseria and it was so badly damaged that they could not even put it on the carousel), they apologised but only offered partial compensation as they said "there were other people involved in the baggage handling". So in effect they are penalising me and making me pay for what they say some other person, who was not appointed by me, allegedly did to thye suitcase. I pointed out that these other people were their agents, and that they should go and recover the cost of the suitcase from the guilty party, and not seek to make me, in effect, pay for what these nameless people supposedly did, but they basically shrugged their shoulders. So it is a take it or leave it type of situation, where they admitted to causing the damage and apologised for it, but shied away from proper compensation.