Luggage Complain

Good Afternoon

I was travelling from OR Tambo to King Phaalo(East london) on the 5 May 2023.On my arrival at King Phaalo i notice that my luggage was broken.I went to their customer service to lodge the complain,they promise to call me in less than a week.They never call me,i try to call them but it was difficult to go through.

I send email to their customer support,they respond that they will come back to me.Which it has taken long time also,then i receive a call from other lady by the name of fortunate said my claim has approve i must give her my account number.I made a mistake by given her bank card instead of account number.She called me again after 4 days said the payment didnt went through,cause i gave them credit card account.Is when i notice i gave her card number,it was loadshedding we have network problem.Promise to call again later,which she never call.

I went to their Whattsapp number to chat with an agent,i chatted with many agent at flysafair.Only one agent send my complain to fortunate.Then fortunate called me after said i must send provide again with new account which i did.

Then she never called me again,an she has promise that payment will be paid in 3-5 working days.Which never happen,i went back to chat with agent to ask help with my claim.The guy send my complain to fortunate again she called me after i send again also the email to their support.She call again it didnt go through,she will send me form to fillup my banking account which i did and i did send it back.She send me email said she did receive my form,she has send it to revelant department.I will receive payment in 3 to 5 working days,it was on the 14 July 2023.After a week i send her email to enquire about my payment.She never responded until today.No payment i received upto today

My claim number:MRGI6I