Luggage broken and passing the buck

I flew FA 1205 from George to CT using FlySafair for the first time on 10 Jan 2015. Excellent flight & service. However upon arrival in CT my bag was severely damaged including wheels broken off, material torn & holes in it. I reported it to Zaheera from Swissport - 50 minutes of waiting as they couldn't find her. Zaheera & colleague took photos of damage and filed a report. Since then i have been in contact with both Zaheera and Priscille. They waiting for action too. I have spoken to Jeff from Lous Dadnow. ***. Jeff keeps promising to get back to me when FLysaFAir/Swissport get back to him. No response yet. 20 days later ? I have also emailed [Email Removed] who passed the buck to Mango? I have an email from Lorraine Hartnieck who didn't even have the photos of the bag and wanted me to bring it in?! How unprofessional. <br> No communication! Why must the client suffer. I need to travel soon and am expecting been paid out in full as it was brand new. My email: [Email Removed] ***. Please respond asap. <br> <br> Ticket Number: FA-6***