Lost my flight due to luggage issues.

To whom it may concern. Flysafair MY STORY WITH FLYSAFAIR <br> I have had endless problems with flysafair. ( I <br> 1.I was on the webpage to pay for my baggage form JHB to DURBS return. (9th November)<br> The screen froze while I was busy paying with the credit card.<br> I then phoned in for help.<br> It should have been 300.00, the lady charged for another set of baggage.<br> It was in a matter of second while she was on the phone I said that it was wrong.<br> She said that I need to wait for a refund 14 to 21 days. (although it happened in seconds -NOT MY ERROR)<br> 2. I had phoned before I purchased small beach fold p chairs. (was told that I must be wrapped with my baggage as long as it does not exceed 20kg.<br> When I got to the airport I went to confirm, I was told that they need to wrapped them together. <br> We HAD OUR BOARDING PASS.<br> I was in three ques.<br> I could see that time was marching on.<br> I was sent to another queue.<br> I started to panic, I then went to your office,<br> To explain to the lady that WE ARE GOING TO MISS OUR FLIGHT.<br> She told me to go see another lady, that lady then send me to the supervisor.<br> Then she took us through the section that its only for hand luggage.<br> We told he