Lost luggage, no customer care, terrible airline!

When arriving at Durban on the 6th of April 2022, my luggage never arrived. I was directed to the Swissport counter to report the missing luggage and was told that they will locate my luggage and have it delivered to my hotel. It is now the 9th of April and I have since returned to Johannesburg and still no bag, no answers and no way of following up or receiving feedback. I have tried the Flysafair customer careline, where I've just been looped from one automated response to the next, with no options relating to missing luggage. I've have chatted to at least 3 agents on the WhatsApp line, but as soon I describe my problem the agents logged and sends a message that my query has been resolved, which it certainly has not. I have no spent my entire Saturday at a small office in OR Thambo trying to get someone to assist me with finding my luggage. Absolutely ********** experience!