Lost clothes and damaged luggage bag

On the 25th of May, my luggage was opened and some items ******. I then went to report the matter at Swissport and signed a claim form, I was told that my claim would be paid within 7-21 days and after they kept quiet. I then made a follow up, only to find out out that my claim was not submitted and I had to redo it.

My case is handled by Anthea January, a lady who doesn’t even give you a feedback, arrogant and rude. I kept on sending her emails, but with no avail. I called last week again, apparently she was “ sick” every time I call she’s always sick. The lady told me that my claim was submitted on the 31st of May.

I again sent Anthea an email, she hasn’t responded yet and I am blocked from Flysafair’s WhatsApp number, before they blocked me….consultants were always “busy”. But from another person’s phone, they would reply.

Flysafair is really taking me for a ride, as if I’m a streetkid who is begging for a stranger to buy her clothes. I was victimised, my luggage bag would have been easily tempered with and something would have been put inside. Now it’s like I asked them to employ *********, ****s and ******* in their luggage department.