Lodge a formal complaint against FlySafair

Dear Sir/ Madam We refer to the complaint that you lodged with the National Consumer Commission against : FLYSAFAIR. The mandate of the National Consumer Commission (“NCC”) is to ensure consumer protection through the enforcement of the Consumer Protection Act 68 of 2008 (“the Act”). The NCC has assessed your complaint and determined that it falls within the ambit of The Board of Airline Representatives of South Africa (BARSA) which represents the interests of its African and International members to government, airport operators and other stakeholders in the airline industry with the aim of facilitating and further developing a safe, efficient and viable aviation industry in South Africa; they may be contacted at: Contact Person: Zuks Ramasia Tel: *** E-mail: *** Website: www.barsa.co.za We recommend that you lodge the complaint with them directly, as a result we are closing the file. Regards Complaints Handling Unit Mr Kealeboga Gositamang Complaint Handling Unit The National Consumer Commission 1 Dr Lategan Road, Groenkloof, Pretoria, 0027 South African Bureau of Standards, Block C