Locked out of plane

<p>On 17 December it was my daughters' wedding in Pretoria. We did online check-in 24 hours prior to boarding, for the flight back home on 18th December, but when we got to the security gates, Acsa Scanner wouldn't pick up 3 of the 5 barcodes. Acsa security sent us back to Safair Checking counter, they say nothing wrong with my check-in, run back to Acsa security, she informs us we are too late now, boarding has closed. We all have to find new tickets. We had 3 little boys of 5years and under, which were severely traumatised by the lack of empathy and efficiency. The woman at the Flysafair counter just said we had to purchase new tickets for a later flight (7hours later), we had really tired and scared little boys with us. We live in Hibberdene on KZN Southcoast..... we couldn't hang around for another 7 hours as their parents were driving in their car towards KZN to meet us up there. We have purchased new tickets for a flight 2hours later and feel that as we were on time and did everything as we should have, we should be refunded for the next set of tickets of more than R6 000. What was supposed to be a wonderful experience for my grandchildren, changed into such a disaster and traumatic experience.</p>