Left my mother in tears

Safair are the cheapest airline, but just as I would prefer to drive a car with 4 wheels, trust me when i say it's worth paying a couple hundred more for another airline as you will actually save more money, and won't have to spend hours arguing with FlySafair over their severe incompetence.

- Flysafair purposely understaff their check in desks so that even if you arrive an hour before check in for your flight, you will experience long queues and anxiety while their staff don't even bother to ask those who are on the next flight to move forward in the queue. This meant we missed our family holiday flight on Christmas eve, yes Flysafair will literally ruin Christmas because their revenue model is built on ******** you.

- They purposely mislead you about what identification you require to get onto the flight, so you spend ages trying to be let through only to miss your flight. You try to resolve the issue amicably, referring to their terms and conditions, but Flysafair terms and conditions don't actually load on their mobile website.

- Flysafair maximises their profit by treating the customer with disdain, by causing you to miss your flight and claiming it was the customers fault, they don't have to put double booked passengers up in hotels or on the next flight.

- To give you a sense of how this airline is literally flying by the seat of their pants, while sitting at the front of the plane the head airhostess said loudly to us that she 'felt nervous' not explanation as to why, but not the best thing to hear. Furthermore the same head airhostess went on later to say loudly that she is 'sick of making announcements'