Late for my flight and was told that I could make another booking and it never happend.

I really am disappointed that people can just do with you what they want to, I arrived late to board my plane. I explained in my letter to Safair that this was a spur of the moment decision to go to Cape Town when I received the call that my uncle have passed away.

He is muslim and his funeral was at 4pm i booked the ticket rushed to the airport, tried checking in online and nothing just worked in my favor.

I also called the Safair call center twice asking them what I could do in this matter. They just said told they can,t help, when I got to the Airport they told me to go to Customer service and I explained to the lady why i,m late.

She then told me to find out if the Kulula don,t have an earlier flight as their next flight was only a 5pm. She said she would then help me and change my ticket to the return flight and I said that was fine.

I took awhile with Kulula and when I returned she said that I have forfeited my ticket and I felt so despondent as i so much just wanted to bid farewell to my late uncle.

Now after all this the lady is looking for proof what proof can I give Safair other than I bought another ticket for the same day.