Late baggage

For a flight from Lanseria to Cape Town, all of our (customers) bags were removed off the flight for some or other “safety reason” that wasn’t thoroughly explained. At the bag claim kiosk, the staff didn’t know what they were doing and made promises that our bags would be delivered in two hours. Customers were either expected to wait or to have their bags delivered. I had already arranged transport and couldn’t wait at the airport. There was a lack of regard for customers time or personal belongings and the attitude we got from the staff was terrible. One staff member completely ignored me when I asked him if he is certain our bags would be delivered. I had to speak to other staff members who still didn’t know the reason for the delay or couldn’t gaurantee the safe delivery of our bags. The staff didn’t know what was going on and made uncertain promises on when bags would be delivered! I am still waiting for my bag to be delivered, which has my daily medicine as well as other important personal items that are needed. I will certainly never fly with FlySAFair ever again!