LACK OF SERVICE AND CUSTOMER CARE

I had a very frustrating experience with FlySafair. When booking through their app, I was offered a 30% discount, but when I reached checkout, the discount was not app****, and I was charged the full price.

When I contacted customer service, instead of resolving the issue, I was told it's unfortunate that the payment was made too late, and we can't help you, even though the app itself showed the discount while I was paying. To make matters worse, they asked me for proof, which was impossible because I was busy completing the payment process.

This experience left me very disappointed, both in the system they use and in the lack of helpful customer service. A company of this size should not advertise discounts that are not honored, nor make customers feel at fault for issues clearly caused by their app.