****** Items On Flysafair - No Refund

I am a huge supporter of Flysafair and use their services for around 50 flights every year. In March of this year however for the first time there were quite valuable items ****** from my checked in luggage - a Garmin fitness watch and a bottle of Dior perfume. Initially Flysafair was very helpful and assisted me with submitting the police case and promised that it will get resolved by form of a refund. They then asked me for proof of purchase for the products, which I unfortunately don't have as the items were birthday and Christmas gifts, but I sent them live photos of the original packaging for the products which is in my possession. To date the consultant keeps on saying that they are awaiting feedback from their legal team, but weeks upon weeks are still going by without any decision or solid feedback about what they plan on doing regarding reimbursing me for my ****** items. I was extremely excited and optimistic about how this case started and was spreading the word far and wide about the swift service and resolution of the matter by means of a refund from Flysafair, but the matter has now turned quite sour as almost three months and 30 emails' conversation have gone by without any resolution.