Insulted Passenger

Karen Epstein Newstadt Good day. I have no other way fo getting a reaction out of Flysafair, other than now posting on Facebook. I flew back from Cape Town on 8 Sept 2017, after a company conference, and on arriving back at OR Tambo, I discovered that my suitcase was cracked, I reported this incident to the supervisor on the floor, I eventually received a claim form, which was completed, signed and stamped by the police, and with photos, was sent off to your company. The cost of replacing the case is R510.00. I received a call from your company yesterday, and was told that after a meeting, it was decided to offer me R250.00 for my case. The case has only been used twice. I felt like I was actually the owner of a plaza store, being bargained down for an item. Do you have no morals at all. All I want, is that the case is collected, and replaced with one that is not cracked. I have no idea how someone, playing G-d, could look at a photo and decide that a random amount needs to be offered, which means, that I wont even be able to buy an overnight bag. How absolutely rude and devious can your company get. I hope I actually get a response to this. Very disgruntled Flysafair passenger.