Insensitivity toward passengers

I am deeply disappointed by FlySafair's insensitivity towards their passengers. I made a call to their call centre last week explaining that we had a death in the family and my fiancé had to go for surgery. As a result, we needed to cancel our flights and we were offered the standard option (cancel or change flight). We were given vouchers for our cancellation, however, a R3600 loss is completely unacceptable considering the unforeseen circumstances which we had no control over. You would think that during these tough times, Safair would be a bit more sensitive to the plight of their passengers.