Information on website not matching customer service knowledge

I love FlySafair and use your service for all forms of travel however, your customer service at Lansaria and king shaka international had no idea what they were saying or rather you are being ******** to update your website To my knowledge according to your website it states that an accepted form of Id can be a temp ID with an affidavit given it’s not older than 3 months However all your staff are under the impression of 2 months, please either provide sufficient training for your *********** staff or rather do your due diligence to update the site