Inexcusable damage bag claim declined

On the 4th of January 2019 I was a passenger on flight FA100 from Cape Town international airport to OR international. Upon arrival at OR Rambo I discovered that my checked luggage had been damaged in transit. The matter was reported to the relevant department via email. I received what seemed like an automated response from Andrea January and her Team declining my claim for the damaged bag.

Numerous attempts have been made internally to have their decision reviewed without success. I write this appalled and disgusted by this matter. I feel devalued and insulted by the airline.