Inept Staff Dont Know Hand Luggage Policy

So I have booked for my COO to fly with Flysafair on numerous occasions, and each time we always had to pay more, previously I could excuse it due to errors, but on this occasion, I will not except. After booking my COO in yesterday on his flight, I checked the baggage policy as I knew he was taking his laptop with on this trip and that there would be some of our samples in his togbag. I saw that there would be no issue with the fact that he is taking two bags or that there would be medical samples in his luggage, as that was my main concern. Well after he was dropped off, he went to the check in counter to print his ticket and there he was told that since he has two bags he must pay extra, since we are a small company and I am in charge of the finances, he immediately contacted me. Well I lost it. I told him but their own policy allows him two bags, he says when he went to get them to print the ticket they told him it is not allowed, he asked if someone could contact me as I was the one who booked the ticket and checked in, and they told him he is causing the flight to be delayed as all these people behind him still need to be checked. I sent him a copy of their own policy but to avoid the embarrassment he paid the amount. Which is not right, as they used bully tactics, no are no better than the slimy ******* that break in and ***** from a person, as by taking this amount, they stole money from our company. This means that their cheap tickets, with every amount that we pay in each time, cost more than Khulula or even Flymango, who are not cheap in their tickets. Will rethink who I book flights with in future, becareful because this is how they get rich, pay to phone call centre, pay for extra bag....