*********** SAFAIR ground staff

Fly SAFAIR have poorly trained ground staff who don't know how there systems work with the result that I have been charged twice for the same flight.

On Sunday the 28th June I booked on SAFAIR for a flight from OR Tambo to Cape Town, and credit card supp**** as payment. I then phoned on the Monday to find out why my booking confirmation was not mailed, only to be told that my payment had not been received and therefore booking was cancelled and I needed to rebook and given the assurance that my credit card would not be charged.

I then rebooked the exact route and got charged an even higher fee, w. I then checked and I had been charged for both trips.

After phoning the agent I was told that the booking agent did not know where to look when he first mentioned that I had to rebook the flight to see if the original flight was booked and paid.

They promised to get someone to phone me back and still waiting for the call. I also sent an email to their help desk with no response.

Poor service and badly trained staff who cannot sort out the problem!