In October 2025 i traveled to Durban with my sister & kids

In October 2025 i traveled to Durban with my sister & kids. On our return we experienced a problem with payment of our luggage because the machine kept declining payments. On the 3rd attempt, the transaction was successful. Then later through the bank statements we both realised that all 3 transactions actually went through but when calling the Flysafair Customer Care to claim for a refund, they keep giving me email addresses that keep bouncing back, including their customer care email callcentrelpoagents.co.za