in-house assistance

There was a problem, snacks were part of the ticket, I ordered from in-house assistance and never received anything. Received response from FlySafAir - Dear Valued Customer, Thank you for taking the time to share your feedback regarding your recent FlySafair flight. We are sorry to note your concern relating to the onboard snack service. Please note that while selected fare types include a food allowance, the provision of onboard catering is subject to operational availability. As outlined in our Terms and Conditions, catering services and item availability may vary and may be impacted by operational or logistical constraints. We acknowledge your comments and have recorded them accordingly. Your feedback has been reviewed and will be addressed internally in line with our customer service standards. We appreciate you bringing this to our attention and thank you for choosing FlySafair. Kind regards, Tammy.