Immoral and unfair business practices

I had booked a flight from Harare to JHB. This flight was delayed by an hour and 24 minutes. Due to company policy, if a flight is not delayed for more than two hours, they will not refund another flight I missed due to this delay. Absolutely terrible and the contact center didn't even know the flight was delayed. Terrible service and it cost me an additional R2k to move the flight.