I rate them zero

I am writing to express my disappointment and frustration regarding FlySAfair that sent me a notification on Whatsapp about boarding gate changes 9 minutes before the boarding time which lead me to miss my morning flight at 6:40 because I was standing on the wrong boarding gate queue the entire time.

When I went to their office I was assisted by a lady named Nikita which was extremely rude and inconsiderate, trying to find every-way possible to shift the blame on me. She lacks customer services skills. The company needs to take her to a workshop which will teach her about “Building Customer Connections” she lacks empathy and sympathy. I even doubt she knows the difference. She made me pay extra R300 to be on standby for the next flight later in the afternoon. The flight details are as follows: - Flight Number: FA150 - Departure City: Cape Town 06:40 - Arrival City: East London 08:15 - Date: 18 March 2025