i need my refund

am writing to follow up on my refund request, as per the attached letter. Despite numerous follow-ups, I have yet to receive my refund. Each time I contact your team, I am instructed to follow steps that I have already taken, which has been frustrating and inefficient.

During my latest phone call on January 6, 2025, I was assured that the refund had been processed. However, my bank has confirmed that no refund has been received. I requested a written confirmation of the refund, but this has not been provided.

The prolonged holding times on the phone, often exceeding an hour, have made it difficult to resolve this issue. I am extremely dissatisfied with the level of customer service I have received from FlySafair.

I urge you to expedite my refund and provide a written confirmation of the refund as soon as possible. I hope that in the future, FlySafair will take steps to improve its customer service and prevent similar experiences